We are available to help you with specific questions.
Frequently Asked Questions
Delivery & Returns
We ship 99% of all our items from our own workshop in Oosterbierum (Friesland), The Netherlands.
In stock items are processed and shipped within 24 hrs.
We currently ship everywhere in the US, Canada, Europe, and the UK. If you are not sure about your location drop us a message and we will get a shipping quote for you.
Yes. You must return your product within 30 days of the product being shipped. Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Made to measure items have specific conditions, contact us if you require more information.
SHIPPING TO THE UK
Yes, we will keep shipping your orders to the UK.
As new rules and regulations unfold we will do our utmost to comply as soon as we can.
We ship under inco-term DAP when an order exceeds 135 GBP, as we do to all non EU countries. Freight is paid to us in the webshop, we pay the freight costs to the transporter. Import duties etc. have to be paid by the importer.
When an order stays below the 135 GBP threshold we collect VAT for the UK with a special UK VAT code.
At this point in time the import duties consist of the UK 20% VAT and separate customs clearance costs
As Brexit has unfolded different from geek expectations, no software has been correctly made for Shopify yet. So, we will correct the tax settings manually when the need arises per order.
We apologize for any inconvenience this may cause.
Custom Made Products
Made to measure products take time. Most products we sell are hand made, leather quivers, bows, arrows, all done by excellent craftsmen. Often these are not on stock. (using a drop down menu to create a product to your specific wishes is a good indicator).
We use the following guidelines:
> Bows : 30 weeks
> Arrows: 10 weeks
> Quivers and other leatherwork: 14 weeks
If you need a specific product Now, let us know, and we can check stock for you and get a near exact delivery time.
We recommend unbracing a bow when not in use. Putting constant strain on the wood and natural materials can not be good.